Clicktek is the operations and engineering arm of the Keystone Apex group — a managed-services partner for global businesses that need real teams, real discipline, and real accountability for the work that keeps the lights on. We're a sister company to yGen, the group's sovereign AI products business.
Most outsourced services are bought as commodities — bodies-per-hour, headcount-per-region, capacity at a unit price. We think that model is exhausted, especially for companies that have grown through acquisition and are now living with the operational debt that came with it.
Two things have to be true for outsourced operations to actually compound: the work has to be measured the same way every time, and the team has to be accountable for outcomes, not hours. Everything else follows from there.
Anyone can give you bodies. We give you scorecards, governance forums, monthly reviews, and a single source of truth — the same disciplines our enterprise clients use internally, run from Manila.
Run-the-business and change-the-business are usually two organizations talking past each other. Under one operating model, both are the same team — same scorecards, same governance, same Tech Lead.
Every project budget includes a carve-out for operational support. Built before go-live, not after. This is how you stop creating instant tech debt with every successful project.
Whether we run an SSC or deliver a build squad, the bones are the same — adapted from Roger Martin's Playing to Win and Covey's 4 Disciplines of Execution. Five steps, executed weekly. Consistency over intensity — strategy lived one week at a time.
Before we automate or optimize, we make the operation predictable. Service catalog, SLAs, scorecards, single source of truth in JIRA/JSM. You cannot improve what you cannot see.
An ePMO with one tool, one entry point, one dashboard. Architecture and Cloud forums for technical decisions. Office of the CTO formalised. No Capex approved without an Opex carve-out for support.
One specialist hub per platform — Shopify COE, D365 COE, Data & Analytics COE — instead of thinly-spread generalists in every region. Higher quality, standardized processes, lower total Opex, scalable for acquisitions.
Where the work is repeatable, governed and high-volume, we layer agentic AI from sister company yGen. On-premise or in your cloud, so your data and governance stay yours.
Weekly KIG sessions. Monthly stakeholder reviews. Quarterly business reviews against the scorecard. Consistency over intensity — strategy executed one week at a time.
For multi-region clients, we deliberately consolidate platform expertise into specialist hubs rather than spreading generalists thinly across geographies. Higher quality, standardized processes, lower total Opex — and scalable for the next acquisition.
One expert team managing all Shopify instances globally — multiple regions on one operating model. Eliminates duplicated effort, standardizes the rollout playbook, and supports acquisitions cleanly.
One team supporting D365 workflows globally using an "Ideal Template" approach. Functional and technical depth in one place; regional specialists pulled in only where local nuance demands it.
Centralised Data Dream Team managing Fabric, BI, and analytics globally. CRM operations, data quality, and the migration work that turns regional warehouses into a unified estate.
For managed-delivery programs: pre-composed squads spanning Helpdesk, QA, IT Engineering and DevOps. Mobilized in 30 days, governed under the same operating model as the SSC.
L1–L3 helpdesk, infrastructure operations, IT security ops. Built around JIRA/JSM, ITIL-aligned, working toward SOC2 and ISO 27001 maturity.
Process discovery, RPA, and agentic AI deployment via yGen Phoenix. Sized to the work — automation only where the operation is stable enough to absorb it.
Clicktek, yGen and Keystone Apex are three operating businesses under a single group thesis: APAC has the talent, the cost structure, and the discipline to be the operations spine of global enterprises — if it's organized like one. We're the structure that makes that real.
The holding company. Governance, capital allocation, and APAC expansion strategy across the operating businesses. Singapore-based for regional access, regulatory standing, and capital-markets readiness.
Shared services and managed IT. We run the operations — customer service, finance, IT, ERP support, data — and we provide embedded managed-IT teams for enterprise clients: helpdesk, QA, IT engineering, and DevOps. For global businesses that have outgrown ad-hoc outsourcing.
The agentic AI side of the group. Phoenix platform, AI Agent Box appliance, and yForce delivery — sovereign on-prem AI for enterprises and partners. Where Clicktek needs an AI layer, we use Phoenix; for our clients that means in-family AI without onboarding a new vendor.
Most engagements start with a small, scoped pilot — usually one service domain or one technical workstream — so you can see how we run before committing to a full SSC or build squad.